01
Jan
2008
Posted by Steve Rhode as Beware, Customer Service, Scams, Wa-Wa-What
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“Colorado infomercial company Video Professor this week dismissed its lawsuit against 100 anonymous defendants who had posted critical comments about its products and billing practices online. Earlier this month, the company withdrew subpoenas that had sought the identity of anonymous posters on the website infomercialscams.com. The company continued, however, to pursue a separate subpoena for the identity of a Wikipedia user who had allegedly written “flagrantly defamatory” (though unspecified) statements about the company in the online encyclopedia. Public Citizen this Monday filed an opposition to Video Professor’s motion to extend the time for service of process, arguing that Video Professor’s claims were too vague and that its pursuit of an entirely new subpoena threatened to turn the case into a roving commission, giving the company power to discover the identities of anyone criticizing it online. A day after the motion was filed, Video Professor dropped its case entirely.” - Public Citizen Consumer Law & Policy Blog
From ars technica we learn a bit more. “The complaints generally follow a similar theme: Video Professor allegedly markets products as free to try, then pitches callers with upsells that confuse them into signing up for subscriptions. A recent comment from “Tina” is typical. “I had purchased one piece of software from Video Professor… before I knew what was happening, my credit card was overdrawn and more attempted charges were constantly occurring. I kept calling customer service, returned the original software and heard many promises of the 100 percent refund, less S/H. This has been over 3 years now.”
Really John, You know I can have an opinion about your product and post it. I just wonder how many other people Video Professor has sued to stay silent.
Want to know more? Read the letter from attorney to Video Professor lawyers or read the original Denver Post story.
In case you have not seen these commercials before.
The remixed version.
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