Shocking Customer Service: Intelligent and Polite

Posted by Steve Rhode as Business Advice, Customer Service, Good Tips

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Great little post about a positive customer service experience received by a very nice couple when they visited a local restaurant. What makes this story so heart warming is that the business took the opportunity to contact the the customers with an intelligent and personal email that was not trying to sell them anything.

Wouldn’t it be nice if more companies could be nice and just be good neighbors?

Now this story got me thinking and while we try to do a great job in the customer service we deliver through our various outlets around the world, there is no reason why I can’t always do better. My guess is that your company could also.

One thing that we do that people appreciate is we do send a thank you card signed by the staff to new customers. It takes a few minutes but lets people know that we value and appreciate them. And the motive behind the card…just be nice.

[Attraction Method #1] Photo by nicholaslaughlin

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Steve