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Recently I had written a couple of articles about the flameout of MAXjet.

F@&k MAXjet. Systemic Customer Service Failures Lead to Flame Out, Crash and Burn

MAXjet Employees Speak Out. Good People Who Got a Raw Deal by Management

I got an email from Ann today, another one of the consumers that got stranded and shafted by MAXjet and she is reporting some initial resistance from her credit card company to issue her a credit for the defunct charges on her card for now nonexistent MAXjet tickets.

Now the credit card company hasn’t said no, but they have directed her to the liquidators of the company to see if she can get her money back from them first. In case you are looking for the address of the MAXjet liquidators here it is, courtesy of Ann.

EPIQ Bankruptcy Solutions
F/K/A Bankruptcy Solutions
757 Third Avenue
Third Floor
NY 10017

Telephone 646-282-2500

Current Notice on MAXjet site as of today, the same. Ann also reports that the telephone number MAXjet lists on their site is no longer answered. Not good.

Dear Friends of MAXjet:

It is with deep regret that I must inform you that MAXjet filed Chapter 11 bankruptcy on 24 December 2007. With today’s fuel prices and the resulting impact on the credit climate for airlines, we are forced to take this drastic measure. Our top priority is to assist our customers, particularly those who already have begun their travel with us, in securing alternative flight accommodations.

MAXjet has contracted with Eos Airlines for seats on Eos’ scheduled all-Premium service to accommodate passengers awaiting a return flight between New York and London. Passengers needing return travel between London, Los Angeles and Las Vegas will be contacted regarding their flight re-accommodations. Any customers who choose to make flight accommodations directly should seek a refund from their point of purchase (credit card or travel agency) for the unused leg of their journey.

We have also secured hotel rooms in London, New York, Las Vegas and Los Angeles through early January 2008 which we will provide to affected passengers whose travel plans have been disrupted.

On behalf of the entire MAXjet family, we extend our apologies to you for the inconvenience. We are extremely saddened to discontinue a service that we so passionately believe in, and we thank our loyal flyers who helped build MAXjet since our start in 2005.

Sincerely,

William D. Stockbridge
President and CEO

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