My Favorite Business Resources
- Cheap Business Phone Service - Make phone calls anywhere for free or darn close to it.
- Cheap Printing - Always amazing deals on cheap printing with loads of free items.
- Manage Mobile Phone Costs - Great phone for controlling cell phone costs for business or teenagers.
- Really Good Web Hosting - As bullet proof as there is. A strong hosting provider with all the resources you need.

My Favorite Credit Resources
- Consolidate Your Debt - One monthly payment. Stop collection calls.
- Help Budgeting - Online and easy.
- Lower Your Car Payment - Refinance to reduce your monthly payment.
- Credit Report / Credit Score - This consolidated report is better than most.
- Credit Cards - Find the best card for you for low rates, balance transfer, credit rebuilding and rewards.

Nov

2007

Nobody In Charge At Customer Service

Posted by Steve Rhode as Customer Service

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I had to share this with you. So I just sent an email to the customer service address on my mobile phone bill. Here is the response I got back.

Thanks for contacting Vodafone customer care. Please note that we will shortly be closing this email address and request that all customers contact us via the webform for all future queries. This can be accessed via www.vodafone.co.uk or directly by clicking here.

Here is what is frustrating. First, I just got my statement in the mail today, so if they are going to close this email address, why print it on the statement? Second, if you are going to put a “click here” at least have the good sense to make it a hyperlink. A “click here” without a link is just an insult.

Another unfortunate example of poor customer service at its corporate worst.

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Steve